This document outlines the rules, rights, and responsibilities of all users on the PGBET platform. Please read it carefully before registering or using any of our services.
Before reading the full document, here are the six most important points in the PGBET Terms and Conditions.
All PGBET users must be at least 18 years of age. Registration by minors is strictly prohibited, and any account suspected of violating this rule will be closed immediately.
Each individual is only permitted to own one PGBET account. Owning multiple accounts or sharing an account is a serious violation that may result in all related accounts being suspended or permanently closed.
Every claimed bonus is subject to the specified wagering requirements. Attempts to exploit bonuses or game the promotions system without genuine intent to play may result in the cancellation of the bonus and associated winnings.
All withdrawals require completed identity verification (KYC). The name on your bank account must match the name registered on your PGBET account to avoid any payment processing issues.
Any form of fraud, money laundering, use of third-party software to manipulate games, or coordination with other players to exploit the system are serious offences that may result in legal action.
PGBET reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the updated Terms.
This Terms and Conditions document ("Terms") is a legally binding agreement between you ("User" or "Member") and PGBET ("Company", "we", or "Platform"). These Terms govern all aspects of your use of pgbet.wine, the PGBET mobile app, and all services provided through our platform.
By accessing, registering, or using any part of the PGBET platform, you expressly or implicitly agree to be bound by these Terms, together with the Privacy Policy and Responsible Gaming Guide of ours, which is also considered part of this agreement.
PGBET reserves the right to modify, add to, or amend these Terms at any time without prior notice. Changes take effect immediately upon publication on the website. It is your responsibility to review these Terms periodically. Continued use of the platform after any changes are published constitutes your acceptance of the updated Terms.
To register and use pgbet's services, you must meet all of the following requirements:
During registration, you are required to provide accurate, complete, and truthful information including your full name, date of birth, email address, mobile number, and any details required for identity verification. PGBET is not responsible for any issues arising from inaccurate or incomplete registration information provided by the user.
Each individual is only permitted to own one (1) pgbet account only. This includes accounts registered using different names, addresses, phone numbers, or devices. Holding multiple accounts — whether directly or through another person — is a serious violation that may result in:
You are solely responsible for keeping your account login credentials — including your username and password — confidential. PGBET will never request your password via email, SMS, or any other communication channel. If you suspect unauthorized access to your account, contact our support team immediately.
PGBET conducts a thorough Know Your Customer (KYC) process to ensure the safety of all members. You may be required to submit identity verification documents such as a national ID, passport, or other supporting documents at any time. Withdrawals exceeding certain limits require a completed and approved KYC verification.
You are responsible for ensuring all information in your account remains accurate and up to date. Any changes to personal details such as phone number or address must be updated through the account profile section or by contacting our customer support.
PGBET accepts deposits via a variety of local Malaysian payment methods, including:
The minimum deposit is RM 20 for most payment methods. The maximum daily deposit limit varies depending on your chosen payment method and account verification level. VIP account holders enjoy higher deposit limits.
Deposits via eWallet and FPX are typically processed within 30 seconds to 5 minutes. If your deposit is not credited within 30 minutes, please contact customer support with proof of payment (screenshot of transaction receipt) for prompt resolution.
To make a withdrawal from your pgbet account, the following conditions must be met:
The minimum withdrawal amount is RM 50. Withdrawals are typically processed within 15 minutes to 2 hours on business days. Withdrawals made on weekends or public holidays may take slightly longer. Withdrawals exceeding RM 10,000 may require additional review for compliance purposes.
Funds may only be withdrawn to the same payment method used for the deposit, or to a bank account or eWallet registered and verified in your name. PGBET does not permit withdrawals to third-party accounts under any circumstances.
All bonuses and promotions offered by PGBET are subject to the wagering requirements specified in each promotional offer. Bonuses cannot be directly converted to cash until the associated wagering requirements have been fully met.
PGBET uses advanced detection systems to identify bonus abuse. The following actions are considered abuse and may result in forfeiture of your bonus, winnings, and account:
Every bonus has a defined validity period. Bonuses left unused or wagering requirements not completed within the stipulated period will expire automatically and cannot be reinstated.
All games on the PGBET platform use a Random Number Generator (RNG) that has been certified by independent international auditing bodies. This ensures every game outcome is truly random and fair, with no manipulation.
In the event of a technical disruption, internet connectivity issue, or system failure during a gaming session, PGBET will determine the outcome based on valid server records. Results recorded on our servers are final and cannot be disputed on the grounds of disruption on the user's end.
Every game has a set minimum and maximum betting limit. Players are not permitted to exceed the maximum betting limit. PGBET reserves the right to adjust betting limits for specific players at our sole discretion.
PGBET reserves the right to investigate any activity suspected of violating these Terms. During an investigation, the relevant account may be temporarily suspended. If the investigation confirms a violation, appropriate action will be taken, including account termination and reporting to the relevant authorities.
PGBET values your privacy. All personal information collected during registration and use of the platform is protected in accordance with Privacy Policy of ours, published separately. By accepting these Terms, you also agree to how we collect, process, and store your personal data.
Your data will not be sold or shared with third parties for marketing purposes without your explicit consent. However, PGBET may share necessary information with regulatory authorities, payment providers, and technical partners solely for legitimate platform operations.
To the extent permitted by law, PGBET is not liable for any direct, indirect, incidental, or consequential losses arising from your use of our platform, including but not limited to:
PGBET's maximum total liability to any user under any circumstances shall not exceed the net deposit amount made by that user in the 30 days prior to the claim.
You may close your PGBET account at any time by contacting our customer support team. Before closure, ensure all pending withdrawals have been settled. Any remaining balance in the account will be returned to you via your verified payment method.
PGBET reserves the right to suspend or close any account without prior notice if:
These Terms & Conditions are governed by the applicable laws of the jurisdiction in which our platform operates. Any disputes arising from or relating to these Terms shall first be resolved through mutual negotiation between both parties.
If a resolution cannot be reached through negotiation within 30 days, the dispute will be referred to a recognised arbitration body, and its decision shall be final and binding on both parties.
For any enquiries regarding these Terms & Conditions, please contact our support team via LiveChat on the platform or by email at [email protected].
Now that you understand our Terms and Conditions, you are ready to enjoy a safe, fair, and exciting gaming experience alongside more than 500,000 fellow PGBET members.
18+ only. Please play responsibly.