At pgbet, your privacy is more than a legal obligation — it is our genuine commitment. This document clearly and transparently explains how we handle every piece of information you entrust to us.
Every decision we make regarding user data is guided by these core principles. This is not just words on paper — it is reflected in every system and process we build.
All your personal data and financial information is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia. No sensitive data is stored in plain text.
Pgbet has never and will never sell, rent, or commercialize your personal data to any third party for marketing purposes. Your data belongs to you, not as a commodity of our business.
You have the right to access, amend, download, or request deletion of your personal data at any time. Our support team processes such requests within 7 business days.
Your data is stored on servers protected by multi-layered firewalls, role-based access controls, and round-the-clock security monitoring. Physical access to our data centres is restricted and audited.
In the event of any security incident involving your data, pgbet is committed to notifying you within 72 hours — in line with international data protection best practices.
We only use cookies necessary for core platform functionality and anonymous performance analytics. You can manage your cookie preferences through your browser settings at any time.
Pgbet ("we", "Platform", or "Company") is committed to protecting the privacy of every individual who interacts with our services. This Privacy Policy explains the types of information we collect, the purposes for collecting it, how we protect your data, and the rights you hold as a user of our platform.
This document applies to all pgbet services including the official website at pgbet.wine, the mobile app for Android and iOS, customer support services, and all communications we send to you. This Policy should be read together with Terms & Conditions ours that together form the entire agreement between you and pgbet.
We update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest effective date is stated at the top of this document. We encourage you to review this page periodically.
When you register an account, use the platform, or contact our support team, you provide the following information:
When you use the pgbet platform, our systems automatically record the following technical information to ensure platform security and performance:
| Data Type | Example | Purpose |
|---|---|---|
| IP Address | 192.168.x.x | Security & location verification |
| Device information | OS type, phone model | Platform optimisation |
| Browser data | Browser type, version | Technical support |
| Activity logs | Login, transactions | Security & audit |
| Game data | Betting history, wins | Compliance & Responsible Gaming |
In some cases, we may receive additional information about you from third-party identity verification providers, payment providers, or fraud prevention agencies — solely for the purpose of verifying your identity and securing your account.
Pgbet uses collected data solely for legitimate and necessary purposes. The following is a complete list of the purposes for which your data is used:
Pgbet does not sell or rent your personal data to anyone. We only share your data in the following limited situations:
Pgbet's servers operate across multiple locations to ensure optimal performance for Malaysian users. When your data is processed outside Malaysia, we ensure equivalent or higher protection is applied through data transfer agreements that comply with international standards.
The security of your data is pgbet's top priority. We continuously invest in industry-leading security infrastructure and practices:
The pgbet platform uses cookies and similar technologies to ensure the platform runs smoothly and to deliver a better experience for you:
You can control and manage cookies through your browser settings. Disabling certain cookies may affect platform functionality — for example, disabling essential cookies may prevent you from logging into your account. For guidance on managing cookies in popular browsers, please refer to your browser's help section.
As a pgbet user, you hold important rights regarding your personal data. We are committed to making it easy for you to exercise these rights:
Request a copy of all personal data we hold about you in a readable format.
Update or correct any inaccurate or incomplete personal data in your account.
Request deletion of your personal data, subject to applicable data retention obligations.
Request that we restrict the processing of your data in certain situations while you raise a complaint.
Receive your personal data in a structured, machine-readable format for portability.
Object to the processing of your data for direct marketing or profiling purposes at any time.
To exercise any of the above rights, contact our Data Protection Officer team via email at [email protected] or via LiveChat within the platform. We will process your request within 7 business days. For complex cases, we may require up to 30 days, and we will notify you of the extended timeframe.
Pgbet does not retain your personal data longer than necessary. The following are our data retention guidelines:
Once the relevant retention period has ended, your data will be securely deleted or anonymised using methods that ensure it can no longer be linked back to you.
The pgbet platform may contain links to third-party websites or services such as payment providers or game providers. This Privacy Policy applies solely to the pgbet platform. We are not responsible for the privacy practices of those third-party websites and encourage you to read their privacy policies before engaging with them.
Pgbet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, or evolving legal requirements. When we make significant changes, we will:
Your continued use of the pgbet platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding how we handle your personal data, please contact us:
We take every privacy complaint seriously and work to resolve it fairly and promptly. If you are not satisfied with our response, you have the right to escalate the complaint to the relevant data protection authority.
With world-class data protection and full transparency, you can enjoy all pgbet games with complete peace of mind. Register now and experience the difference.
18+ only. Please play responsibly.